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1300 002 771
We offer Express and Overnight Shipping for urgent orders. Please contact us for a custom quote.
If you reside outside a metropolitan area, allow an additional 2–3 business days from your nearest capital city.
While we aim for timely delivery, shipping timeframes are subject to carrier performance and may vary. We cannot guarantee delivery by a specific date and are not liable for delays or any resulting inconvenience.
Third-Party Courier Collection Policy If you arrange your own courier (e.g. Uber, DiDi or other third-party service) to collect your order from our Melbourne warehouse, please note the following requirements. Because high-value items are being released to a third-party driver, additional payment verification is required to protect both our customers and our business from fraudulent transactions. Orders Under $1,500
Orders Over $1,500
These measures help prevent unauthorised card use and ensure your order is protected from payment disputes.
Standard delivery is to the front of the premises only. Drivers are not permitted to carry heavy items up or down stairs, along uneven surfaces, through narrow access points, or inside the home.
Customers must ensure that there is clear and safe access to the delivery point at the front of the property. If access is obstructed or unsafe, delivery may not be completed.
Each product page features a real-time shipping calculator for accurate charges and express options where available. If the rate seems incorrect or if you have any questions, please contact us. Alternate carriers and quotes can be arranged.
Orders with Priority Processing paid before 1:00 pm AEST will be prioritized for same-day dispatch (in-stock items only). If any item is out of stock, you will be contacted within 2 hours with an alternative solution or ETA.
We ship 98.5% of in-stock orders placed before 2:00 pm AEST on the same day. Otherwise, dispatch occurs the next business day. If we are unable to meet this timeframe, we will notify you within 24 hours.
Orders ship from our national dispatch centre: 59 Brunel Rd, Seaford VIC 3198
Estimated delivery times (non-express):
Note: During peak seasons (e.g., December), courier networks may experience delays.
If you prefer a specific courier, let us know. Otherwise, we will use the most cost-effective option available.
All orders are securely packed in appropriate materials to protect your items in transit. We work with a range of freight carriers including Australia Post, Couriers Please, UPS, TNT, Border Express, and others to ensure secure and economical delivery.
Shipping charges do not include customs duties or import taxes. These fees are the responsibility of the buyer and vary by country. Please check your local import regulations before ordering.
We want you to be completely satisfied. Eligible items may be returned within 60 days of purchase under the following conditions:
Refunds will be processed to the original payment method within 5 business days of receiving and inspecting the item.
Contact our customer service team to request an exchange. All exchanges are subject to stock availability and must meet the above return criteria.
Inspect your order upon delivery. If your item is damaged or faulty, notify us within 14 days by emailing sales@bbqspitrotisseries.com.au with:
We will:
Important: Do not use the product before reporting the issue, as this may affect eligibility for replacement.
If you received the wrong item, contact us within 14 days. We will provide a return label and ship the correct item or issue a refund once the incorrect item is returned.
Our responsibility ends once the courier confirms delivery to your nominated address or depot. We are not liable for lost or stolen items post-delivery.
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern BBQ Spit Rotisseries’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘BBQ Spit Rotisseries’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 59 Brunel Road, Seaford, VIC, 3198. Our ABN is 24633064311. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
BBQ Spit Rotisseries (ABN 24 633 064 311) respects your privacy and is committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This policy explains what personal information we collect, why we collect it, who we share it with, and how you can access it, correct it or complain about how we have handled it. It applies to our website at bbqspitrotisseries.com.au, our Seaford showroom, our phone and email support, and our listings on third-party marketplaces.
In this policy, "we", "us" and "our" mean BBQ Spit Rotisseries of 59 Brunel Road, Seaford, VIC 3198.
This policy was last updated on 17/9/2026.
The information we collect depends on how you deal with us. It may include:
We do not seek to collect sensitive information (such as health or financial hardship information) and ask that you do not send it to us unless we have asked for it.
Wherever it is reasonable and practicable, we collect personal information directly from you, when you place an order, create an account, request a quote, call or email us, subscribe to our newsletter, enter a competition, book a masterclass, or visit our showroom.
We also collect information automatically when you use our website, through cookies, analytics tools and advertising pixels.
Sometimes we receive your information from a third party, including online marketplaces you have ordered through, payment and finance providers, delivery carriers, and our suppliers where a warranty claim is being handled on your behalf. Where we collect your information from someone other than you, we take reasonable steps to make sure you know we hold it and why.
We collect, hold and use personal information so we can:
If you choose not to give us the information we ask for, we may not be able to process your order, arrange delivery or assist with a warranty claim.
We record inbound and outbound telephone calls for training, quality assurance and monitoring purposes, and to keep an accurate record of orders, delivery arrangements, product advice and warranty discussions.
You will be told at the start of a call that it is being recorded. If you would prefer your call not to be recorded, please tell the team member you are speaking with and we will offer an alternative, such as continuing by email or arranging a call back on an unrecorded line.
Call recordings may contain personal information including your name, contact details, address and order details. They are stored securely within our telephone system, access is limited to authorised staff and management, and they are retained for 12 months before being deleted.
We do not use call recordings for marketing, and we will not publish or share a recording of your call without your consent, except where we are required or permitted by law to do so. You can request access to a recording of your own call using the contact details at the end of this policy.
A cookie is a small file placed on your device that lets a website recognise you and remember your preferences. We use cookies and similar technologies to keep your cart working, remember you between visits, measure how our website performs, and show you relevant advertising.
The main tools we use are:
Tool
What it does
Google Analytics 4
Measures site traffic, the pages you view and how you reached us
Google Tag Manager
Manages the tags that run the tools listed here
Meta (Facebook) Pixel
Measures the performance of our Facebook and Instagram advertising and lets us show ads to people who have visited our site
Klaviyo
Manages our email marketing and measures whether our emails are opened and clicked
Most browsers accept cookies automatically, but you can change your browser settings to refuse or delete them. Some parts of our website, including checkout, may not work properly if you do. You can opt out of personalised Google advertising through Google's Ads Settings, and out of personalised Meta advertising through your Facebook or Instagram ad preferences.
We disclose personal information only where it is necessary to run our business or where the law requires it. This may include:
We require our service providers to protect your information and to use it only for the purpose we engaged them for.
We do not sell, rent or trade your personal information to third parties for their own marketing purposes.
Some of the providers we use store or process personal information outside Australia. The countries in which those recipients are likely to be located include the United States and Canada, Ireland, Singapore or the Philippines.
Before disclosing your information to an overseas recipient, we take reasonable steps to ensure it will be handled consistently with the Australian Privacy Principles.
We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include password-protected systems, restricted staff access, secure hosting, encrypted connections on our website, and physical security at our premises.
No method of transmitting or storing information is completely secure. While we work to protect your information, we cannot guarantee its absolute security.
We keep personal information only for as long as we need it for the purposes described in this policy, or for as long as the law requires. Order, invoice and tax records are kept for at least 7 years in line with our record-keeping obligations. Call recordings are kept for 12 months. When information is no longer needed, we destroy it or de-identify it.
If a data breach occurs that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme, and we will tell you what steps you can take to protect yourself.
You can ask us for a copy of the personal information we hold about you, and you can ask us to correct it if it is wrong, out of date or incomplete. Email sales@bbqspitrotisseries.com.au or write to us at the address at the end of this policy.
We will ask you to verify your identity before we release any information. We aim to respond within 30 days. There is no fee for making a request, though we may charge a reasonable fee for the cost of supplying a large amount of information.
In some circumstances the law allows us to refuse a request, for example where giving access would unreasonably affect another person's privacy. If we refuse, we will tell you why in writing and explain how to complain.
We may send you emails, SMS messages or, occasionally, calls about new products, special offers, masterclasses and events. We only do this where you have given us your details and have not opted out.
You can opt out at any time by clicking the unsubscribe link in any marketing email, replying STOP to a marketing SMS, or emailing sales@bbqspitrotisseries.com.au. We will action your request promptly.
Opting out of marketing does not stop us sending you messages about an order you have placed, such as order confirmations, dispatch notifications and delivery updates. If you ask us where we obtained your details from, we will tell you if it is reasonable and practicable to do so.
If you believe we have mishandled your personal information or breached the Australian Privacy Principles, please tell us first so we have a chance to put it right.
Email sales@bbqspitrotisseries.com.au with "Privacy complaint" in the subject line, or write to the Privacy Officer at 59 Brunel Road, Seaford, VIC 3198. Please describe what happened and what outcome you are looking for.
We will acknowledge your complaint within [5 business days] and aim to give you a written response within 30 days. If we need longer, we will tell you why.
We may update this policy from time to time. The current version is always available at bbqspitrotisseries.com.au/privacy-policy, and the date it was last updated appears at the top.
For any question about this policy or about how we handle your personal information:
BBQ Spit Rotisseries 59 Brunel Road, Seaford, VIC 3198 sales@bbqspitrotisseries.com.au 1300 002 771
Showroom hours: Monday to Friday 8:30am – 5:00pm, Saturday 9:00am – 3:00pm, closed Sunday.
